Certificate In Dental Office Reception (In-Class)

  • Format:


  • Duration:

    240 hours

  • Application Fee:

    $200 (Domestic)

    $300 (International)

  • Tuition Fee:

    $3,300 (Domestic)

    $4,290 (International)

Program Overview

The Certificate in Dental Office Reception program is designed to familiarize students with the clinical procedures of a dental office, ensuring the effective management of the business side of a general clinic or specialty dental practice.

The program is comprised of both practical and theoretical study of clinical and administrative procedures and provides learners with the skills and knowledge integral to the office environment and client management.

Graduates may perform a variety of tasks ranging from appointment booking, public relations and bookkeeping, to keeping financial records in a dental office environment.

Course Descriptions

CDOR 01: Keyboarding (40 hours)

This course introduces students to the fundamentals of correct keyboarding technique, whether they had previous keyboarding experience or not. They will learn through directed drills and timed drills, which help them refine their keyboarding techniques, to improve speed and accuracy. Upon completion, students will be able to type at a speed of 45 words per minute with five or fewer errors. Students will also develop both their proofreading and word processing techniques on the Windows Operating System.

CDOR 02: Business Communication (40 hours)

Students will study formal and informal business communication formats including letters, memos and business presentations. They will learn to apply these formats, choosing methods and appropriate technologies to communicate effectively with different audiences for a variety of purposes.

CDOR 03: Dental Terminology (40 hours)

This course introduces common dental terminology, covering a broad spectrum of topics from dental anatomy and oral structures to terminology applicable to general dentistry and dental specialties.

CDOR 04: Dental Office Procedures (60 hours)

This course is designed to provide students with an understanding of the administrative duties and professional responsibilities of a dental receptionist. Emphasis is placed on the development of the student’s ability to exercise initiative and judgment and to make decisions within the scope of his/her authority while ensuring the safety and well-being of patients. Communication, organization and human relations skills are emphasized on an ongoing basis throughout this subject.

CDOR 05: Dental Billing and Scheduling (60 hours)

This course is designed to introduce the student to automated dental billing software and procedures, including insurance documentation, treatment planning and estimates, patient financial plans, appointment control, recall systems, patient charts, medical and dental history, fee guides, codes, and fees.

Admission Requirements

General Admission Requirements

All Applicants, unless seeking Mature Student status, must provide proof and satisfy the following criteria:

  • Successful completion of a high school diploma or Adult Graduation Diploma; AND Are or will reach the age of nineteen (19) years on or before the start of the Program; or If less than nineteen (19) years of age on or before the start of the desired Program, have parental or guardian consent.
  • To qualify as a Mature Student, an Applicant must satisfy the following criteria:
    • Be 21 years of age or older; AND
    • Have not completed a high school diploma or an Adult Graduation Diploma; or
    • Have not attended high school for at least four (4) years; and/or
    • Have not received recognition for prior post-secondary education and training.

Applicants who qualify as Mature Students may be admitted to a Program at the discretion of the Registrar. In lieu of graduation documentation, the Registrar may require Applicants to provide any or all of the following:

  • Transcripts of completed education (secondary school or coursework at other post-secondary institutions);
  • Professional reference(s) from current or former employer(s);
  • Statement of intent clearly outlining the Applicant’s career goals and reasons for believing they will succeed in the desired Program;
  • Personal profile; and/or
  • Other forms of documentation that would aid in an Applicant’s candidacy.

Mature Students must meet all program-specific and non-academic requirements and, if deemed necessary, may be required to complete a pre-admission placement examination to determine academic readiness.

English Language Proficiency Requirements

Applicants must meet the College’s English Language Proficiency Requirements in ONE of the following ways:

  • Achieving a grade of 70% or higher in Canadian provincial/territorial English 12 or English Literature 12, or an equivalent examination; or
  • Immediately prior to applying to the College, completing two or more consecutive years of full-time post-secondary education in English within Canada or a country listed below; or achieving the competency standard of one of the Tests of English Language Proficiency
Two years of completed post-secondary study in English are accepted from the following Countries:

Antigua and Barbuda, Australia, Bahamas, Barbados, Belize, Bermuda, Botswana, British Virgin Islands, Cayman Islands, Dominica, Falkland Islands, Fiji, Gambia, Ghana, Grenada, Guam, Guyana, Ireland, Jamaica, Kenya, Lesotho, Liberia, Malta, Mauritius, Montserrat, New Zealand, Nigeria, Seychelles, Sierra Leone, Singapore, South Africa, St. Kitts and Nevis, St. Lucia, St. Vincent & The Grenadines, Tanzania, Trinidad & Tobago, Turks and Caicos Islands, Uganda, United Kingdom, United States of America, Zambia, Zimbabwe

Acceptable English Language Proficiency Tests and Scores:
  • Cambridge English Advanced (CAE): A minimum score of 58.
  • The Canadian Academic English Language Assessment (CAEL): A minimum score of 60
  • Canadian English Language Proficiency Index Program (CELPIP): Academic Level of 4L and a CELPIP-General Level 7 in all components
  • Canadian Language Benchmarks (CLB): A minimum score of 7
  • International English Language Testing (IELTS): Academic level with a minimum overall score of 6.0
  • International Test of English Proficiency (iTEP): Academic Level 3
  • Michigan Test of English Language Proficiency (MELAB): A minimum score of 76
  • Test of English as a Foreign Language (TOEFL):
    • Internet-based test: Academic Level with a minimum score of 79-80 (19-20 on each band); or
    • Paper-based test: 550 score; 23 on each for Reading, Writing, and Listening
  • Duolingo: 110 (Temporary until December 2021)

Additional requirements

A minimum typing speed of 20 words per minute


Tuition fees for this program are due and payable at least 30 days prior to the cohort start date. Students with guaranteed funding arrangements will be exempt from this requirement provided that they produce documentary proof at least 30 days prior to the cohort start date.

All formats of the program are eligible for Canada Student Loans, other forms of government funding, and bank financing. However, students are responsible for making their own funding arrangements and are advised to contact the relevant funder well in advance of the start date to make an application.

Application and tuition fees for this program are as follows:

  • Application fee: $200 (Domestic Students) or $300 (International Students)
  • Tuition fee (Domestic): $3,300
  • Tuition fee (International): $4,290

Note: Tuition fees do not include the cost of the required textbooks.


This program was reviewed and approved by the Registrar of the Private Training Institutions Branch of the Ministry of Advanced Education, Skills and Training.

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