FAQs- Student Services

Got a question? Find below a collection of answers to the most common questions, all in one place.

I have a question for Student Services, how can I contact them?

Should you have any questions, please refer to Student Services via email at [email protected] or phone us at 604-899-0803 ext. 198, Monday-Friday between 8:00 am and 5:00 pm (PST). Please allow 1-2 business days for us to respond to your request.

What are the platforms that Ashton utilizes for online education delivery?

  • Google (Ashton student accounts are based on Google platform)
  • Google Classroom – Learning Management System (since this feature is under Google, it can be accessed once the student account is created)
  • Zoom – to conduct Live webinar classes
  • YuJa – utilized to watch recorded sessions

What are the technical requirements to attend an online class?

  • Laptop or Computer
  • Webcam & Microphone/Speaker
  • Good Internet connection (enough to run Live webinars) preferably a minimum of 2.6Mbps

How do I access my online classes? Or, who do I contact if I am having technical difficulties?

Our Online Support team will be sending you a Welcome email with details on accessing your courses online via Schoology 1-2 business days prior to the program start date. For technical support, please contact our Online Support team at [email protected] or call 604-899-0803 ext. 197, Monday-Friday between 8:00 am and 8:30 pm (PST).

What are the College requirements for Attendance and the procedure for reporting absences?

Please review our Policy on Attendance and Lateness for more information.

What are the College requirements and procedures for Assessments, Final Examination Deferrals and repeating a failed module?

Please review our Policy on Academic Standards for more information. Your Program and Course outline contains information on mandatory pre-requisites. Students must complete their failed module(s) within one (1) calendar year or their enrollment at the College will be considered cancelled/withdrawn.

Can I take a temporary break from my studies?

Please refer to the Policy on Leave of Absence for further information.

Students who are taking a Leave of Absence (LOA) must return to studies within 180 calendar days (approximately 6 months) or their enrollment at the College will be considered cancelled/withdrawn.

I want to withdraw, am I eligible for a refund?

Please refer to our Policy on Refunds for information regarding refunds. Students wishing to withdraw must submit their request in writing to [email protected]

My course/program has been cancelled, what are my options?

In the event that your short course or program was cancelled by the College due to low enrollment, you will receive a full refund of your fees paid to the College.

How do I pay my tuition?

For a list of our approved payment methods, please check our Payment Options page here:

For payment due dates, please refer to the Payment Schedule you signed upon admission to the program. All deadlines are final as per the Payment Schedule you signed, along with your contract. Student Services will send you a reminder notification of your tuition due date by email and it is your responsibility as a student to meet the payment due date deadline.

If you are a Student Loan student/applicant, please be reminded that it is your responsibility to ensure that your funding will come through on time, even if you are waiting for your loan approval. Student loan application processing times vary and it can take up to 6-8 weeks for an application to be processed. Should you wish to pay the first installment of your tuition with student loan funding, you must apply at least two (2) months prior to a program start date and see to it that you have successfully followed the student loan funding process, as defined by your provincial government.

Please note: Due to circumstances surrounding Covid-19, the campus is not accessible to students/applicants at this time. As such, the College is not accepting any in-person tuition payments from students/applicants.

Please note: You will be suspended due to non-payment if your tuition fees are not paid on time. You will not be able to rejoin your classes until you submit payment and our accounting department has marked it as paid in full. Kindly allow 2-3 business days for all payments to be posted to your student file.

How can I get my transcript?

Upon graduation, students are issued one (1) complimentary copy of their official transcript.

If and when requesting your transcript to be mailed out from the College, please note that it will be mailed to the address you have specified on your Credential Release Form. All graduating students should expect their transcript in the mail 2-3 weeks after the last day of the program in order to allow instructors to finalize grades and for Student Services to print credentials.

*This option is currently suspended due to Covid-19: If you are picking up your transcript from our downtown Vancouver campus, a member of the Student Services team will contact you once the transcript is ready to be picked up. Please bring a copy of your ID when you arrive.

Additional transcripts can be purchased through our website here: **Please indicate in the additional information section to which address would you require your transcript to be mailed.

Ashton College will not release credentials without a completed Credential Release Form – the form must be filled out by the student and submitted to Student Services at [email protected]. If you have not received your transcript after the appropriate time this document may still be outstanding or you may have sent it to the wrong email address. Please contact Student Services to verify this information for you.

Please note: The College uses regular Canada Post service and is not to be held accountable for documents that get lost/damaged during transit.

When will I get my official Diploma/Certificate?

Your Certificate/Diploma will be presented to you at the next Graduation Ceremony. We cannot release your Certificate/Diploma prior to the graduation ceremony.

If you are not available to attend the ceremony, your Diploma/Certificate will be mailed out via regular mail to the address you indicated on your Credential Release Form.

*This option is currently suspended due to Covid-19: Alternatively, you can pick your Certificate/Diploma at the Vancouver campus.

Due to the volume of graduates, please allow 2-3 weeks after the Graduation Ceremony to receive your Diploma/Certificate in the mail.

When is the next Graduation Ceremony?

Please check our website for upcoming dates:


198228Array ( [0] => 198 [1] => 228 )

Submit Enquiry Form