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The College of Immigration and Citizenship Consultants (CICC) regulates RCICs and replaced the Immigration Consultants of Canada Regulatory Council (ICCRC). Its authority comes from the College Act, placing licensees alongside other professionals like doctors and lawyers. The CICC ensures individuals receive ethical, high-quality guidance and protects the public from dishonest or incompetent consultants. Its mission is to prevent issues like delays, financial loss, and threats to Canada’s immigration system. The College enforces its Code of Professional Conduct, which is discussed in this article.
The Code of Professional Conduct sets ethical and professional standards for all College licensees, whether providing paid or pro bono services. Its goal is to enhance the reputation of the consulting profession. Consultants must uphold these standards in all professional interactions. The College holds licensees accountable through complaints and discipline if they fail to comply. Both clients and employees should receive a copy of the Code, which includes key principles outlined below.
RCICs must be competent, with the knowledge, experience, and communication skills to protect clients’ interests. They should only take cases within their expertise and license scope. Staying current with immigration laws, the Code, and College guidelines is essential, as is completing mandatory Continuing Professional Development each year.
Licensees must act with honesty and integrity, avoiding false statements, fraud, or illegal activity. They must not accept inducements for referrals or engage in conflicts of interest, such as financial dealings or personal relationships with clients—unless specific rules allow exceptions.
Earning a client’s trust is vital for RCICs. They must protect client information, respect privacy laws, and never exploit vulnerabilities. Loyalty, respect, empathy, and cultural sensitivity are key, along with avoiding discrimination, intimidation, or coercion.
Licensees must maintain professionalism and quality service by preparing and submitting documents on time, communicating clearly, and using written agreements with transparent fees. They must inform clients about the Code of Professional Conduct and complaint processes. If issues arise, they must respond quickly and take immediate steps to reduce harm.
An RCIC’s duty to comply with the CICC’s Code, rules, and regulations is paramount. If a licensee becomes aware they can no longer fulfill their obligations, have made a mistake, or have another crucial update, they must report this information to the College within the set deadline. For instance, this may be necessary if the licensee:
A licensee’s duty to report applies to information about themselves and to evidence or reasonable suspicion of misconduct by their fellow licensees. Examples include:
However, a licensee is not required to report conduct or information to the College if doing so would breach a duty of confidentiality.
The CICC’s Code of Professional Conduct ensures that clients and stakeholders can trust authorized consultants to uphold high professional and ethical standards, including honesty, integrity, and respect. By adhering to these principles, licensed consultants not only enhance their credibility but also help protect prospective applicants from the risks associated with unethical or unauthorized practitioners. To maintain trust in the industry and provide the best possible service, RCICs must stay informed and continuously improve their practice. Consultants can access valuable resources, including the full Code of Professional Conduct, as well as other programs and opportunities on the CICC website.
The information contained in this post is considered true and accurate as of the publication date. However, the accuracy of this information may be impacted by changes in circumstances that occur after the time of publication. Ashton College assumes no liability for any error or omissions in the information contained in this post or any other post in our blog.
