Mediation (Live Online)

Overview

Mediation is popular with a wide range of HR professionals as it reduces stress, resolves conflict and restores working relationships, all in substantially less time than it takes to conduct a formal grievance. The teaching of mediation skills is best accomplished through a combination of readings, lecture, demonstration, role plays and critique which will all be carried out LIVE Online. Live role plays, with feedback from experienced instructors, are appropriately the primary methodology for developing those skills. This course is perfect for those who want to learn the art of mediation from beginner level to pro. It will equip students with a mediator’s skill set and the ability to guide others in dispute resolution. Throughout the course, students will learn how to deal with emotions, how to overcome intense negotiations, and students will gain the ability to lead parties to a desired outcome.

Learning Objectives

Upon completing this course, students will be able to:

• Facilitate conversation between two or more parties to resolve any dispute
• Establish and maintain a safe, confidential, communicative processes between all the parties involved
• Help participants reach an agreement
• Stay unbiased
• Assist in generation of new ideas and solutions
• Develop effective strategies
• Identify hidden interests of the parties
• Manage the process of mediation
• Use empathy and communication skills to guide parties

Topics Covered Include:

• Mediation Concepts
• Difference between Negotiation, Mediation, Facilitation and Arbitration
• Establishing Goals
• Dispute settlement techniques
• Negotiation
• Communication skills
• Mediation processes and techniques
• Keeping Mediation Focused
• Identifying areas of agreement
• Workplace Dispute Resolution
• Family Mediation
• Ethical Issues and Standards of Conduct
• Internet-Based (online) Mediation