Mediation Training: Overview
The mediation training course is perfect for those who want to learn the art of mediation from beginner level to pro. Mediation is popular with a wide range of HR professionals as it reduces stress, resolves conflict and restores working relationships, all in substantially less time than it takes to conduct a formal grievance. The teaching of mediation skills is best accomplished through a combination of readings, lectures, demonstrations, role-play and critique, which will be carried out online. Live role-playing, with feedback from experienced instructors, is appropriately the primary methodology for developing those skills. It will equip students with a mediator’s skill set and the ability to guide others in dispute resolution. Throughout the course, students will learn how to deal with emotions, how to overcome intense negotiations, and students will gain the ability to lead parties to a desired outcome.
For BC Realtors, attending this course can be counted towards Self-Directed PDP Hours.
Approved Education Providers
Ashton College is an Approved Education Provider Program for the International Association for Human Resource Information Management (IHRIM). By taking this course, you will be awarded RCH points for your information systems-related educational offerings. These RCHs can be used by individuals with the HRIP designation to meet the recertification credit requirements for maintaining their designation.
This education program has been approved for 39.00 HRIP Recertification Credit Hour. Logo use is not an endorsement of the quality of the program by IHRIM, but an indication that it meets the requirements to be pre-approved for credit.
Learning Objectives
Upon completing the mediation training course, students will be able to:
- Facilitate conversation between two or more parties to resolve any dispute
- Establish and maintain a safe, confidential, communicative processes between all the parties involved
- Help participants reach an agreement
- Stay unbiased
- Assist in the generation of new ideas and solutions
- Develop effective strategies
- Identify the hidden interests of the parties
- Manage the process of mediation
- Use empathy and communication skills to guide parties
Topics Covered
- Mediation Concepts
- Difference between Negotiation, Mediation, Facilitation and Arbitration
- Establishing Goals
- Dispute settlement techniques
- Negotiation
- Communication skills
- Mediation processes and techniques
- Keeping Mediation Focused
- Identifying areas of agreement
- Workplace Dispute Resolution
- Family Mediation
- Ethical Issues and Standards of Conduct
- Internet-Based (online) Mediation
Admission Requirements
None
Instructors
Subject to change without notice
Monika Alder
Monika is an engaging and respected thought and functional leader, with expertise in leadership, strategy development and execution, transformational change, complex employee and stakeholder engagement and organizational effectiveness. She is currently a senior manager for Human Capital consulting at Deloitte Canada. She holds a master’s degree in International Economic and Political Relationships from the University of Lodz in Poland and an MBA from the University of Alberta in Canada. As an instructor, Monika believes in experiential learning and she incorporates her professional and personal experience with theory, research and application to facilitate student growth and development. Monika is currently a board member of the global Association of Change Management Professionals and she is a Certified Change Management Professional.
Sarah Gayer
Sarah Gayer is a Human Resources professional and Chartered Mediator, who brings over 20 years of experience consulting with organizations in the private sector, such as pulp and paper, plastics, retail, communications, medical, manufacturing, financial, and the not-for-profit sector. Sarah’s credentials include a Bachelor of Commerce degree from York University, a Chartered Mediator designation from the ADR Institute of Ontario and advanced certificates in Conflict Management from the University of Waterloo and Dispute Resolution from York University.
Sharon Seidler
Sharon Seidler is a Human Resources Professional and Conflict Resolution Professional with over fifteen years of experience in Human Resources Support, Organizational Development, Change Management, Training and Development, Employee Engagement, Employee and Labour Relations, and Leadership Development. She is a graduate of the University of Alberta’s Human Resources Management Program and Kansas State University’s Conflict Resolution Program. She has also been a certified mediator, a mentor with the Kansas Supreme Court, and a member of the Kansas Supreme Court Advisory Council on Dispute Resolution.
Who Will Benefit From The Course
Senior managers, human resource managers, lawyers, entrepreneurs, project managers, and leaders who are involved in workplace communications and operations on a daily basis will benefit from this course.
Dates
Online
Part-Time:
- Coming again in 2023
- Students must devote at least 3 hours per week to attend live webinars
- Webinars will be held on Thursdays from 4:00 to 7:00 pm PST
- Outside of live instructional periods, students will be expected to take part in various independent and/or group activities
Required Materials
No books required. Some popular readings will be suggested, and some will be provided and addressed to the audience on-line.
Fees
The registration fee for this course is $799.
Technical Requirements
Live Online Students
Ashton College uses web conferencing tools for conducting online classes and online learning management systems for managing resources, assignments, and grades. These tools help instructors and students connect live online as well as asynchronously. The basic requirements for online learning include a computer, webcam, speakers, and a microphone or a headset and headphones, along with a reliable internet connection. Though online learning can be pursued using smartphones and tablets, the use of laptops or desktop computers is encouraged for an enhanced learning experience.
This course does not require approval by the Private Training Institutions Branch of the Ministry of Advanced Education and Skills Training. As such, it was not reviewed.
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