Mediation Training Course (Live Online)

  • Formats:

    Live Online

  • Duration:

    39 hours/ 13 weeks

  • Registration Fee:


Start Date

Live Online live-logo

Part Time: March 3, 2022 – May 26, 2022

Register Today

Mediation Training: Overview

The mediation training course is perfect for those who want to learn the art of mediation from beginner level to pro. Mediation is popular with a wide range of HR professionals as it reduces stress, resolves conflict and restores working relationships, all in substantially less time than it takes to conduct a formal grievance. The teaching of mediation skills is best accomplished through a combination of readings, lectures, demonstrations, role-play and critique, which will be carried out live online. Live role-playing, with feedback from experienced instructors, is appropriately the primary methodology for developing those skills.  It will equip students with a mediator’s skill set and the ability to guide others in dispute resolution. Throughout the course, students will learn how to deal with emotions, how to overcome intense negotiations, and students will gain the ability to lead parties to a desired outcome.

Learning Objectives

Upon completing the mediation training course, students will be able to:

  • Facilitate conversation between two or more parties to resolve any dispute
  • Establish and maintain a safe, confidential, communicative processes between all the parties involved
  • Help participants reach an agreement
  • Stay unbiased
  • Assist in the generation of new ideas and solutions
  • Develop effective strategies
  • Identify the hidden interests of the parties
  • Manage the process of mediation
  • Use empathy and communication skills to guide parties

Topics Covered

  • Mediation Concepts
  • Difference between Negotiation, Mediation, Facilitation and Arbitration
  • Establishing Goals
  • Dispute settlement techniques
  • Negotiation
  • Communication skills
  • Mediation processes and techniques
  • Keeping Mediation Focused
  • Identifying areas of agreement
  • Workplace Dispute Resolution
  • Family Mediation
  • Ethical Issues and Standards of Conduct
  • Internet-Based (online) Mediation


Monika Alder

Monika is an engaging and respected thought and functional leader, with expertise in leadership, strategy development and execution, transformational change, complex employee and stakeholder engagement and organizational effectiveness. She is currently a senior manager for Human Capital consulting at Deloitte Canada. She holds a master’s degree in International Economic and Political Relationships from the University of Lodz in Poland and an MBA from the University of Alberta in Canada. As an instructor, Monika believes in experiential learning and she incorporates her professional and personal experience with theory, research and application to facilitate student growth and development. Monika is currently a board member of the global Association of Change Management Professionals and she is a Certified Change Management Professional.

Sharon Seidler

Inspiring purpose and enabling success, Sharon Seidler is an experienced dispute resolution practitioner, creative serial entrepreneur, thoughtful human resources professional, engaging course developer, instructor, and motivating professional coach. She has experience in multiple industries, having worked in community, public, private, union and non-unionized organizations over the past 32 years. During this time, she has gained proficiencies in international and virtual workforce development, cultural revitalization, collaborative trusts, innovative change, employee engagement, labour relations, organizational effectiveness, learning development and instruction.

Sharon holds certificates in Human Resource Management from the University of Alberta, Professional and Adult Learning Instruction from the Northern Institute of Technology and Conflict Resolution and LEAN Six-Sigma Yellow-Belt from Kansas State University. She is also a licensed Life and Health Insurance Agent (producer) in Alberta and Arizona. She is currently an active member of the Kansas State Supreme Court Advisory Council, the Association of Family and Conciliation Courts and the Society for Human Resources Management. She holds a leadership role on the Education, Research and Training Committee with the Association for Conflict Resolution.

As an experiential learning instructor, Sharon unites her work and personal experience with research, theory and application to generate an experiential learning setting geared toward student and apprentice growth. In her personal life, Sharon is a wife, friend, step-mom and grandma, sister and daughter. She enjoys active social time with her friends, family and colleagues.

*Subject to change without notice

Who Will Benefit From The Course

Senior managers, human resource managers, lawyers, entrepreneurs, project managers, and leaders who are involved in workplace communications and operations on a daily basis will benefit from this course.


Live Online

Part Time:

  • March 3, 2022 – May 26, 2022
    • Students must devote at least 3 hours per week to attend live webinars
    • Webinars will be held on Thursdays from 4:00 to 7:00 pm PST
    • Outside of live instructional periods, students will be expected to take part in various independent and/or group activities

Required Materials

No books required. Some popular readings will be suggested, and some will be provided and addressed to the audience on-line.


The registration fee for this course is $799.

Technical Requirements

Live Online Students

Ashton College uses web conferencing tools for conducting online classes and online learning management systems for managing resources, assignments, and grades. These tools help instructors and students connect live online as well as asynchronously. The basic requirements for online learning include a computer, webcam, speakers, and a microphone or a headset and headphones, along with a reliable internet connection. Though online learning can be pursued using smartphones and tablets, the use of laptops or desktop computers is encouraged for an enhanced learning experience.


This course does not require approval by the Private Training Institutions Branch of the Ministry of Advanced Education and Skills Training. As such, it was not reviewed.

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