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Formats:
Online
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Duration:
39 hours
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Registration Fee:
$799
Start Date
Mediation Training: Overview
The mediation training course is perfect for those who want to learn the art of mediation from beginner level to pro. Mediation is popular with a wide range of HR professionals as it reduces stress, resolves conflict and restores working relationships, all in substantially less time than it takes to conduct a formal grievance. The teaching of mediation skills is best accomplished through a combination of readings, lectures, demonstrations, role-play and critique, which will be carried out online. Live role-playing, with feedback from experienced instructors, is appropriately the primary methodology for developing those skills. It will equip students with a mediator’s skill set and the ability to guide others in dispute resolution. Throughout the course, students will learn how to deal with emotions, how to overcome intense negotiations, and students will gain the ability to lead parties to a desired outcome.
For BC Realtors, attending this course can be counted towards Self-Directed PDP Hours.
Approved Education Providers
Ashton College is an Approved Education Provider Program for the International Association for Human Resource Information Management (IHRIM). By taking this course, you will be awarded RCH points for your information systems-related educational offerings. These RCHs can be used by individuals with the HRIP designation to meet the recertification credit requirements for maintaining their designation.
This education program has been approved for 39.00 HRIP Recertification Credit Hour. Logo use is not an endorsement of the quality of the program by IHRIM, but an indication that it meets the requirements to be pre-approved for credit.
Learning Objectives
Upon completing the mediation training course, students will be able to:
- Facilitate conversation between two or more parties to resolve any dispute
- Establish and maintain a safe, confidential, communicative processes between all the parties involved
- Help participants reach an agreement
- Stay unbiased
- Assist in the generation of new ideas and solutions
- Develop effective strategies
- Identify the hidden interests of the parties
- Manage the process of mediation
- Use empathy and communication skills to guide parties
Topics Covered
- Mediation Concepts
- Difference between Negotiation, Mediation, Facilitation and Arbitration
- Establishing Goals
- Dispute settlement techniques
- Negotiation
- Communication skills
- Mediation processes and techniques
- Keeping Mediation Focused
- Identifying areas of agreement
- Workplace Dispute Resolution
- Family Mediation
- Ethical Issues and Standards of Conduct
- Internet-Based (online) Mediation
Admission Requirements
None
Technical Requirements
Live Online Students
Ashton College offers education for all students with a unique online learning approach. A synchronous learning component provides real time interaction and immediate feedback. We use real time interactive sessions, breakout rooms, and screen-sharing. An asynchronous learning component allows students to work at their own pace. Our asynchronous learning materials include recorded real time lectures, online readings, and discussion forums. We encourage students, if possible, to use both components so as to enjoy interactivity and community of real-time learning as well as studying at their own pace. This approach ensures students have support and resources to achieve their educational goals.
For synchronous sessions, students need to have a fully functional computer system with a webcam, speakers and microphone or headset and headphones, along with a reliable high-speed internet connection. Though the classes can be accessed using smartphones and tablets, we recommend using a laptop or desktop computer for a better learning experience.
This program/course does not require approval by the Private Training Institutions Branch (PTIB) of the Ministry of Post-Secondary Education and Future Skills. As such, PTIB did not review the program/course.
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