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Formats:
Live Online
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Duration:
39 hours/ 13 weeks
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Registration Fee:
$799
Start Date
Overview
Mediation is popular with a wide range of HR professionals as it reduces stress, resolves conflict and restores working relationships, all in substantially less time than it takes to conduct a formal grievance. The teaching of mediation skills is best accomplished through a combination of readings, lectures, demonstrations, role-play and critique, which will be carried out live online. Live role-playing, with feedback from experienced instructors, is appropriately the primary methodology for developing those skills. The mediation training course is perfect for those who want to learn the art of mediation from beginner level to pro. It will equip students with a mediator’s skill set and the ability to guide others in dispute resolution. Throughout the course, students will learn how to deal with emotions, how to overcome intense negotiations, and students will gain the ability to lead parties to a desired outcome.
Learning Objectives
Upon completing the mediation training course, students will be able to:
- Facilitate conversation between two or more parties to resolve any dispute
- Establish and maintain a safe, confidential, communicative processes between all the parties involved
- Help participants reach an agreement
- Stay unbiased
- Assist in the generation of new ideas and solutions
- Develop effective strategies
- Identify the hidden interests of the parties
- Manage the process of mediation
- Use empathy and communication skills to guide parties
Topics Covered
- Mediation Concepts
- Difference between Negotiation, Mediation, Facilitation and Arbitration
- Establishing Goals
- Dispute settlement techniques
- Negotiation
- Communication skills
- Mediation processes and techniques
- Keeping Mediation Focused
- Identifying areas of agreement
- Workplace Dispute Resolution
- Family Mediation
- Ethical Issues and Standards of Conduct
- Internet-Based (online) Mediation
Instructor*
Sharon Seidler
Inspiring purpose and enabling success, Sharon Seidler is an experienced dispute resolution practitioner, creative serial entrepreneur, thoughtful human resources professional, engaging course developer, instructor, and motivating professional coach. She has experience in multiple industries, having worked in community, public, private, union and non-unionized organizations over the past 32 years. During this time, she has gained proficiencies in international and virtual workforce development, cultural revitalization, collaborative trusts, innovative change, employee engagement, labour relations, organizational effectiveness, learning development and instruction.
Sharon holds certificates in Human Resource Management from the University of Alberta, Professional and Adult Learning Instruction from the Northern Institute of Technology and Conflict Resolution and LEAN Six-Sigma Yellow-Belt from Kansas State University. She is also a licensed Life and Health Insurance Agent (producer) in Alberta and Arizona. She is currently an active member of the Kansas State Supreme Court Advisory Council, the Association of Family and Conciliation Courts and the Society for Human Resources Management. She holds a leadership role on the Education, Research and Training Committee with the Association for Conflict Resolution.
As an experiential learning instructor, Sharon unites her work and personal experience with research, theory and application to generate an experiential learning setting geared toward student and apprentice growth. In her personal life, Sharon is a wife, friend, step-mom and grandma, sister and daughter. She enjoys active social time with her friends, family and colleagues.
*Subject to change without notice
Who Will Benefit From The Course
Senior managers, human resource managers, lawyers, entrepreneurs, project managers, and leaders who are involved in workplace communications and operations on a daily basis will benefit from this course.
Dates
Live Online
Part Time:
June 10, 2021 – September 09, 2021
- Students must devote at least 3 hours per week to attend live webinars
- Webinars will be held on Thursdays from 4:00 to 7:00 pm PST
- Outside of live instructional periods, students will be expected to take part in various independent and/or group activities
Required Materials
No books required. Some popular readings will be suggested, and some will be provided and addressed to the audience on-line.
Fees
The registration fee for this course is $799.
Technical Requirements
Live Online Students
Ashton College uses web conferencing tools to help instructors and students connect and collaborate live online. For the online classes, students need to have a fully functional computer system with a webcam, speakers and microphone or headset and headphones, along with a reliable high-speed internet connection. Though the classes can be accessed using smartphones and tablets, we recommend using a laptop or desktop computer for a better learning experience.
This course does not require approval by the Private Training Institutions Branch of the Ministry of Advanced Education, Skills & Training. As such, it was not reviewed.
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