Conflict Resolution (Live Online)

  • Formats:

    Live Online

  • Duration:

    33 hours/ 11 weeks

  • Registration Fee:


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Start Date

Live Online live-logo

Part Time: July 13, 2022 – September 21, 2022


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The use of conflict resolution skills and strategies in the workplace will help to maintain a healthy work environment. These critical skills are required daily and are vital to the success of a company. Leaders are responsible for creating a work environment that enables people to thrive. If disagreements and differences of opinion escalate to interpersonal conflict, you must intervene immediately with conflict resolution. Not intervening is not an option if you value your organization and your positive culture. In conflict-ridden situations, your mediation skills and interventions are critical. This course teaches students how to resolve a conflict before it turns into a crisis. It covers the root causes of conflict and explores the benefits of effectively resolving a dispute. Students will learn the most effective conflict resolution techniques, which they can apply in countless situations.

Learning Objectives

Upon completing this course, students will be able to:

  • Identify the causes of conflict
  • Diagnose workplace conflict
  • Identify the issues and needs of individuals involved in a conflict
  • Demonstrate knowledge of different conflict styles and characteristics
  • Apply problem-solving approaches
  • Lead challenging conversations
  • Establish how to deal with anger, frustration or silence
  • Identify opportunities for conflict and methods of resolution
  • Build essential skills and techniques to resolve conflict

Topics Covered

  • Conflict causes and diagnoses
  • Terms and concepts
  • Requirements to resolve a conflict
  • Methods of resolution
  • Legislation and policies
  • Overcoming resistance
  • Communication Skills
  • Behavioural issues in the workplace
  • The appropriate time to ask for professional assistance


Monika Alder

Monika is an engaging and respected thought and functional leader, with expertise in leadership, strategy development and execution, transformational change, complex employee and stakeholder engagement and organizational effectiveness. She is currently a senior manager for Human Capital consulting at Deloitte Canada. She holds a master’s degree in International Economic and Political Relationships from the University of Lodz in Poland and an MBA from the University of Alberta in Canada. As an instructor, Monika believes in experiential learning and she incorporates her professional and personal experience with theory, research and application to facilitate student growth and development. Monika is currently a board member of the global Association of Change Management Professionals and she is a Certified Change Management Professional.

Sharon Seidler

Sharon Seidler is a Human Resources Professional and Conflict Resolution Professional with over fifteen years of experience in Human Resources Supports, Organizational Development, Change Management, Training and Development, Employee Engagement, Employee and Labour Relations, and Leadership Development. She is a graduate of the University of Alberta’s Human Resources Management Program and Kansas State University’s Conflict Resolution Program. She has also been a certified mediator, a mentor with the Kansas Supreme Courts, and a member of the Kansas Supreme Court Advisory Council on Dispute Resolution.

Sharon currently works in post-secondary education with Ashton College Online, focusing on human resources, conflict resolution, diversity and inclusion, and change management. Sharon has extensive experience developing and instructing organizational training programs in conflict resolution, diversity, equity, and inclusion, and leadership development to promote inclusive, safe and healthy work environments. She also publishes online articles related to change management, mental wellness, co-parenting, workplace mediation, divorce mediation, human resources, and conflict resolution.

Sarah Gayer

Sarah Gayer is a Human Resources professional and Charter Mediator, who brings over 20 years of experience consulting with organizations in the private sector, in such industries as pulp and paper, plastics, retail, communications, medical, manufacturing, financial, and in the not-for-profit sector. Sarah’s credentials include a Bachelor of Commerce degree from York University, a Charter Mediator designation from ADRIO and advanced certificates in Conflict Management from the University of Waterloo and Dispute Resolution from York University. In addition, Sarah is a trained Circle Facilitator and holds the professional designations of Certified Human Resources Leader, Certified Human Resources Professional, and Training and Development Professional.

Sarah provides expertise in coaching working with entrepreneurs, newcomers, and managers to assist them in becoming better leaders and successful businesspeople. Sarah is also a trained mediator in the workplace, family, and with elders.  She assists organizations in mediating conflict, conducting investigations, and providing training in this area. Sarah also assists organizations in providing a workplace that meets everyone’s needs with regard to mental health. Sarah brings a desire for sharing her expertise by bringing authenticity into her facilitation.

Rachael D’Silva

Rachael D’Silva is a Human Resources Professional with 15 years of experience working in Human Resources, Labour Relations, Occupational Health & Safety and Payroll. She has spent the last five years researching and incorporating Equity, Diversity, and Inclusion programs into the workplace. While she provides full spectrum HR support, she sees herself as an HR Specialist passionate about inclusion, belonging and safety, supporting businesses in the private and non-profit sectors. Rachael’s empathy and ability to cultivate strong relationships with clients and co-workers are what make her stand out as an HR Professional.

She is a Chartered Professional in Human Resources (CPHR) and is a member of the Canadian Federation of University Women.


Catalina Policzer

Catalina has worked in both generalist and specialist HR roles for over 10 years.  She is currently the Senior Manager, HR & Operations at the Peter Allard School of Law.  Before then, her work experience includes Senior Manager, Engagement and OD at the Sauder School of Business, HR Advisor for Central HR at UBC, and HR Manager for Harvest Power. Catalina also spent many years working in various administrative roles before moving into an HR career.  She completed her HR Diploma through BCIT in 2009 and obtained her CPHR in 2011. 

Catalina is also a professional coach.  She completed the UBC Organizational Coaching Certification in 2020 and now works as an internal coach for [email protected]  


*Subject to change without notice

Who Will Benefit From The Course

Senior Managers, human resource managers, unit clerks, legal assistants and others who are involved in workplace communications on a daily basis.


Live Online


  • July 13, 2022 – September 21, 2022
    • Students must devote at least three hours per week to attend live webinars
    • Webinars will be held on Wednesdays from 4:00 to 7:00 pm PST
    • Outside of live instructional periods, students will be expected to take part in various independent and/or group activities

Required Materials

No textbooks are required. Popular readings will be suggested and some will be provided and addressed during class.


The registration fee for this course is $850.

Technical Requirements

Live Online Students

Ashton College uses web conferencing tools for conducting online classes and online learning management systems for managing resources, assignments, and grades. These tools help instructors and students connect live online as well as asynchronously. The basic requirements for online learning include a computer, webcam, speakers, and a microphone or a headset and headphones, along with a reliable internet connection. Though online learning can be pursued using smartphones and tablets, the use of laptops or desktop computers is encouraged for an enhanced learning experience.


This course does not require approval by the Private Training Institutions Branch of the Ministry of Advanced Education and Skills Training. As such, it was not reviewed.

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