Conflict Resolution (Live Online)

  • Formats:

    Live Online

  • Duration:

    33 hours/ 11 weeks

  • Registration Fee:


Start Date

Live Online

Part Time: February 03, 2021 – April 14, 2021

Register Today


The use of conflict resolution skills and strategies in the workplace will help to maintain a healthy work environment. These critical skills are required daily and are vital to the success of a company. Leaders are responsible for creating a work environment that enables people to thrive. If disagreements and differences of opinion escalate to interpersonal conflict, you must intervene immediately with conflict resolution. Not intervening is not an option if you value your organization and your positive culture. In conflict-ridden situations, your mediation skills and interventions are critical. This course teaches students how to resolve a conflict before it turns into a crisis. It covers the root causes of conflict and explores the benefits of effectively resolving a dispute. Students will learn the most effective conflict resolution techniques, which they can apply in countless situations.

Learning Objectives

Upon completing this course, students will be able to:

  • Identify the causes of conflict
  • Diagnose workplace conflict
  • Identify the issues and needs of individuals involved in a conflict
  • Demonstrate knowledge of different conflict styles and characteristics
  • Apply problem-solving approaches
  • Lead challenging conversations
  • Establish how to deal with anger, frustration or silence
  • Identify opportunities for conflict and methods of resolution
  • Build essential skills and techniques to resolve conflict

Topics Covered Include

  • Conflict causes and diagnoses
  • Terms and concepts
  • Requirements to resolve a conflict
  • Methods of resolution
  • Legislation and policies
  • Overcoming resistance
  • Communication Skills
  • Behavioural issues in the workplace
  • The appropriate time to ask for professional assistance

Who Will Benefit From The Course

Senior Managers, human resource managers, unit clerks, legal assistants and others who are involved in workplace communications on a daily basis.


Live Online


  • February 03, 2021 – April 14, 2021
    • Students must devote at least three hours per week to attend live webinars
    • Webinars will be held on Wednesdays from 4:00 to 7:00 pm PST
    • Outside of live instructional periods, students will be expected to take part in various independent and/or group activities

Required Materials

No textbooks are required. Popular readings will be suggested and some will be provided and addressed during class.


The registration fee for this course is $850.

Technical Requirements

Live Online Students

Ashton College uses web conferencing tools to help instructors and students connect and collaborate live online. Students should have access to a computer, laptop or smartphone to access the class sessions. To participate in webinars, students need a webcam and headset or a microphone and headphones, along with a high-speed internet connection.

This course does not require approval by the Private Training Institutions Branch of the Ministry of Advanced Education, Skills & Training. As such, it was not reviewed.

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