Conflict Resolution Training Overview
The use of conflict resolution skills and strategies in the workplace will help to maintain a healthy work environment. These critical skills are required daily and are vital to the success of a company. Leaders are responsible for creating a work environment that enables people to thrive. If disagreements and differences of opinion escalate to interpersonal conflict, you must intervene immediately with conflict resolution. Not intervening is not an option if you value your organization and your positive culture. In conflict-ridden situations, your mediation skills and interventions are critical. This course teaches students how to resolve a conflict before it turns into a crisis. It covers the root causes of conflict and explores the benefits of effectively resolving a dispute. Students will learn the most effective conflict resolution techniques, which they can apply in countless situations.
For BC Realtors, attending this course can be counted towards Self-Directed PDP Hours.
Aligned Education Providers
International Association for Human Resource Information Management
Ashton College is an Approved Education Provider Program for the International Association for Human Resource Information Management (IHRIM). By taking this course, you will be awarded RCH points for your information systems-related educational offerings. These RCHs can be used by individuals with the HRIP designation to meet the recertification credit requirements for maintaining their designation.
This education program has been approved for 33.00 HRIP Recertification Credit Hour. Logo use is not an endorsement of the quality of the program by IHRIM, but an indication that it meets the requirements to be pre-approved for credit.
Society of Human Resource Management
A commitment to lifelong learning is a critical component of the SHRM Certification program and is required for SHRM Certified Professional (SHRM-CP®) or SHRM Senior Certified Professional (SHRM-SCP®) credential-holders in order to maintain their credential. Credential-holders must demonstrate that they are staying current in the field and advancing their knowledge, skills and abilities in the profession by recertifying their SHRM Certification credential every three years. Recertification can be accomplished by earning 60 professional development credits (PDCs) or by retesting within a certified individual’s 3-year recertification cycle. Ashton College is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-SCP® recertification activities.
This course has been approved for 33 SHRM Professional Development Credits (PDCs).
Learning Objectives
Upon completing this course, students will be able to:
- Identify the causes of conflict
- Diagnose workplace conflict
- Identify the issues and needs of individuals involved in a conflict
- Demonstrate knowledge of different conflict styles and characteristics
- Apply problem-solving approaches
- Lead challenging conversations
- Establish how to deal with anger, frustration or silence
- Identify opportunities for conflict and methods of resolution
- Build essential skills and techniques to resolve conflict
Topics Covered
- Conflict causes and diagnoses
- Terms and concepts
- Requirements to resolve a conflict
- Methods of resolution
- Legislation and policies
- Overcoming resistance
- Communication Skills
- Behavioural issues in the workplace
- The appropriate time to ask for professional assistance
Admission Requirements
None
Technical Requirements
Live Online Students
Ashton College offers education for all students with a unique online learning approach. A synchronous learning component provides real time interaction and immediate feedback. We use real time interactive sessions, breakout rooms, and screen-sharing. An asynchronous learning component allows students to work at their own pace. Our asynchronous learning materials include recorded real time lectures, online readings, and discussion forums. We encourage students, if possible, to use both components so as to enjoy interactivity and community of real-time learning as well as studying at their own pace. This approach ensures students have support and resources to achieve their educational goals.
For synchronous sessions, students need to have a fully functional computer system with a webcam, speakers and microphone or headset and headphones, along with a reliable high-speed internet connection. Though the classes can be accessed using smartphones and tablets, we recommend using a laptop or desktop computer for a better learning experience.
This program/course does not require approval by the Private Training Institutions Branch (PTIB) of the Ministry of Post-Secondary Education and Future Skills. As such, PTIB did not review the program/course.
Submit Enquiry Form
