Conflict Resolution Training Overview
The use of conflict resolution skills and strategies in the workplace will help to maintain a healthy work environment. These critical skills are required daily and are vital to the success of a company. Leaders are responsible for creating a work environment that enables people to thrive. If disagreements and differences of opinion escalate to interpersonal conflict, you must intervene immediately with conflict resolution. Not intervening is not an option if you value your organization and your positive culture. In conflict-ridden situations, your mediation skills and interventions are critical. This course teaches students how to resolve a conflict before it turns into a crisis. It covers the root causes of conflict and explores the benefits of effectively resolving a dispute. Students will learn the most effective conflict resolution techniques, which they can apply in countless situations.
For BC Realtors, attending this course can be counted towards Self-Directed PDP Hours.
Aligned Education Providers
International Association for Human Resource Information Management
Ashton College is an Approved Education Provider Program for the International Association for Human Resource Information Management (IHRIM). By taking this course, you will be awarded RCH points for your information systems-related educational offerings. These RCHs can be used by individuals with the HRIP designation to meet the recertification credit requirements for maintaining their designation.
This education program has been approved for 33.00 HRIP Recertification Credit Hour. Logo use is not an endorsement of the quality of the program by IHRIM, but an indication that it meets the requirements to be pre-approved for credit.
Society of Human Resource Management
A commitment to lifelong learning is a critical component of the SHRM Certification program and is required for SHRM Certified Professional (SHRM-CP®) or SHRM Senior Certified Professional (SHRM-SCP®) credential-holders in order to maintain their credential. Credential-holders must demonstrate that they are staying current in the field and advancing their knowledge, skills and abilities in the profession by recertifying their SHRM Certification credential every three years. Recertification can be accomplished by earning 60 professional development credits (PDCs) or by retesting within a certified individual’s 3-year recertification cycle. Ashton College is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-SCP® recertification activities.
This course has been approved for 33 SHRM Professional Development Credits (PDCs).
Learning Objectives
Upon completing this course, students will be able to:
- Identify the causes of conflict
- Diagnose workplace conflict
- Identify the issues and needs of individuals involved in a conflict
- Demonstrate knowledge of different conflict styles and characteristics
- Apply problem-solving approaches
- Lead challenging conversations
- Establish how to deal with anger, frustration or silence
- Identify opportunities for conflict and methods of resolution
- Build essential skills and techniques to resolve conflict
Topics Covered
- Conflict causes and diagnoses
- Terms and concepts
- Requirements to resolve a conflict
- Methods of resolution
- Legislation and policies
- Overcoming resistance
- Communication Skills
- Behavioural issues in the workplace
- The appropriate time to ask for professional assistance
Admission Requirements
None
Instructors
Subject to change without notice
Monika Alder
Monika is an engaging and respected thought and functional leader, with expertise in leadership, strategy development and execution, transformational change, complex employee and stakeholder engagement and organizational effectiveness. She is currently a senior manager for Human Capital consulting at Deloitte Canada. She holds a master’s degree in International Economic and Political Relationships from the University of Lodz in Poland and an MBA from the University of Alberta in Canada. As an instructor, Monika believes in experiential learning and she incorporates her professional and personal experience with theory, research and application to facilitate student growth and development. Monika is currently a board member of the global Association of Change Management Professionals and she is a Certified Change Management Professional.
Rachael D’Silva
Rachael D’Silva is a Human Resources Professional with 15 years of experience working in Human Resources, Labour Relations, Occupational Health & Safety and Payroll. She has spent the last five years researching and incorporating Equity, Diversity, and Inclusion programs into the workplace. While she provides full spectrum HR support, she sees herself as an HR Specialist passionate about inclusion, belonging and safety, supporting businesses in the private and non-profit sectors. She is a Chartered Professional in Human Resources (CPHR), an SHRM Senior Certified Professional (SHRM-SCP), and a member of the Canadian Federation of University Women.
Sarah Gayer
Sarah Gayer is a Human Resources professional and Chartered Mediator, who brings over 20 years of experience consulting with organizations in the private sector, such as pulp and paper, plastics, retail, communications, medical, manufacturing, financial, and the not-for-profit sector. Sarah’s credentials include a Bachelor of Commerce degree from York University, a Chartered Mediator designation from the ADR Institute of Ontario and advanced certificates in Conflict Management from the University of Waterloo and Dispute Resolution from York University.
Mariana Gerenska
Mariana Gerenska has 25 years of education, human resources management, training and development, leadership development, talent and organizational performance improvement experience, and advanced credentials across countries and continents. She is passionate and committed to supporting every learner to achieve their professional and personal growth objectives, to enjoy a satisfying career and contribute their best to our society. Mariana has recently acquired her Ph.D. in Human and Organizational Systems from Graduate Fielding University in Santa Barbara, California, and is a role model of life-long learning.
Catalina Policzer
Catalina has worked in generalist and specialist HR roles for over ten years. She is currently the Senior Manager, HR & Operations at the Peter Allard School of Law, University of British Columbia. Before then, her work experience includes Senior Manager, Engagement and Operations Director at the Sauder School of Business, HR Adviser for Central HR at UBC, and HR Manager for Harvest Power. Catalina also spent years working in various administrative roles before moving into an HR career. She completed her Human Resources Diploma through BCIT in 2009 and obtained her Chartered Professional in Human Resources (CPHR) in 2011.
Sharon Seidler
Sharon Seidler is a Human Resources Professional and Conflict Resolution Professional with over fifteen years of experience in Human Resources Support, Organizational Development, Change Management, Training and Development, Employee Engagement, Employee and Labour Relations, and Leadership Development. She is a graduate of the University of Alberta’s Human Resources Management Program and Kansas State University’s Conflict Resolution Program. She has also been a certified mediator, a mentor with the Kansas Supreme Court, and a member of the Kansas Supreme Court Advisory Council on Dispute Resolution.
Who Will Benefit From The Course
Senior Managers, human resource managers, unit clerks, legal assistants and others who are involved in workplace communications on a daily basis.
Dates
Online
Part-Time:
- Coming again in 2023
- Students must devote at least three hours per week to attend live webinars
- Webinars will be held on Wednesdays from 4:00 to 7:00 pm PST
- Outside of live instructional periods, students will be expected to take part in various independent and/or group activities
Required Materials
No textbooks are required. Popular readings will be suggested and some will be provided and addressed during class.
Fees
The registration fee for this course is $850.
Technical Requirements
Live Online Students
Ashton College uses web conferencing tools for conducting online classes and online learning management systems for managing resources, assignments, and grades. These tools help instructors and students connect live online as well as asynchronously. The basic requirements for online learning include a computer, webcam, speakers, and a microphone or a headset and headphones, along with a reliable internet connection. Though online learning can be pursued using smartphones and tablets, the use of laptops or desktop computers is encouraged for an enhanced learning experience.
This course does not require approval by the Private Training Institutions Branch of the Ministry of Advanced Education and Skills Training. As such, it was not reviewed.
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