The use of conflict resolution skills and strategies in the workplace will help to maintain a healthy work environment. These critical skills are required daily and are vital to the success of a company. Leaders are responsible for creating a work environment that enables people to thrive. If disagreements and differences of opinion escalate to interpersonal conflict, you must intervene immediately with conflict resolution. Not intervening is not an option if you value your organization and your positive culture. In conflict-ridden situations, your mediation skills and interventions are critical. This course teaches students how to resolve a conflict before it turns into a crisis. It covers the root causes of conflict and explores the benefits of effectively resolving a dispute. Students will learn the most effective conflict resolution techniques, which they can apply in countless situations.
Upon completing this course, students will be able to:
Senior Managers, human resource managers, unit clerks, legal assistants and others who are involved in workplace communications on a daily basis.
No textbooks are required. Popular readings will be suggested and some will be provided and addressed during class.
The registration fee for this course is $850.
Live Online Students
Ashton College uses web conferencing tools to help instructors and students connect and collaborate live online. Students should have access to a computer, laptop or smartphone to access the class sessions. To participate in webinars, students need a webcam and headset or a microphone and headphones, along with a high-speed internet connection.
This course does not require approval by the Private Training Institutions Branch of the Ministry of Advanced Education, Skills & Training. As such, it was not reviewed.