Conflict Resolution (Live Online)

Overview

The use of conflict resolution skills and strategies in the workplace will help to maintain a healthy work environment. These critical skills are required daily and are vital to the success of a company. Leaders are responsible for creating a work environment that enables people to thrive. If disagreements and differences of opinion escalate to interpersonal conflict, you must intervene immediately with conflict resolution. Not intervening is not an option if you value your organization and your positive culture. In conflict-ridden situations, your mediation skills and interventions are critical. This course teaches students how to resolve a conflict before it turns into a crisis. It covers the root causes of conflict and explores the benefits of effectively resolving a dispute. Students will learn the most effective conflict resolution techniques, which they can apply in countless situations.

Learning Objectives

Upon completing this course, students will be able to:

• Identify the causes of conflict
• Diagnose workplace conflict
• Identify the issues and needs of individuals involved in a conflict
• Demonstrate knowledge of different conflict styles and characteristics
• Apply problem-solving approaches
• Lead challenging conversations
• Establish how to deal with anger, frustration or silence
• Identify opportunities for conflict and methods of resolution
• Build essential skills and techniques to resolve conflict

Topics Covered Include

• Conflict causes and diagnoses
• Terms and concepts
• Requirements to resolve a conflict
• Methods of resolution
• Legislation and policies
• Overcoming resistance
• Communication Skills
• Behavioural issues in the workplace
• The appropriate time to ask for professional assistance