Conflict Resolution (Live Online)

  • Formats:

    Live Online

  • Duration:

    33 hours/ 11 weeks

  • Registration Fee:


Start Date

Live Online live-logo

Part Time: March 09, 2022 – May 18, 2022


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The use of conflict resolution skills and strategies in the workplace will help to maintain a healthy work environment. These critical skills are required daily and are vital to the success of a company. Leaders are responsible for creating a work environment that enables people to thrive. If disagreements and differences of opinion escalate to interpersonal conflict, you must intervene immediately with conflict resolution. Not intervening is not an option if you value your organization and your positive culture. In conflict-ridden situations, your mediation skills and interventions are critical. This course teaches students how to resolve a conflict before it turns into a crisis. It covers the root causes of conflict and explores the benefits of effectively resolving a dispute. Students will learn the most effective conflict resolution techniques, which they can apply in countless situations.

Learning Objectives

Upon completing this course, students will be able to:

  • Identify the causes of conflict
  • Diagnose workplace conflict
  • Identify the issues and needs of individuals involved in a conflict
  • Demonstrate knowledge of different conflict styles and characteristics
  • Apply problem-solving approaches
  • Lead challenging conversations
  • Establish how to deal with anger, frustration or silence
  • Identify opportunities for conflict and methods of resolution
  • Build essential skills and techniques to resolve conflict

Topics Covered

  • Conflict causes and diagnoses
  • Terms and concepts
  • Requirements to resolve a conflict
  • Methods of resolution
  • Legislation and policies
  • Overcoming resistance
  • Communication Skills
  • Behavioural issues in the workplace
  • The appropriate time to ask for professional assistance


Monika Alder

Monika is an engaging and respected thought and functional leader, with expertise in leadership, strategy development and execution, transformational change, complex employee and stakeholder engagement and organizational effectiveness. She is currently a senior manager for Human Capital consulting at Deloitte Canada. She holds a master’s degree in International Economic and Political Relationships from the University of Lodz in Poland and an MBA from the University of Alberta in Canada. As an instructor, Monika believes in experiential learning and she incorporates her professional and personal experience with theory, research and application to facilitate student growth and development. Monika is currently a board member of the global Association of Change Management Professionals and she is a Certified Change Management Professional.

Sharon Seidler

Inspiring purpose and enabling success, Sharon Seidler is an experienced dispute resolution practitioner, creative serial entrepreneur, thoughtful human resources professional, engaging course developer, instructor, and motivating professional coach. She has experience in multiple industries, having worked in community, public, private, union and non-unionized organizations over the past 32 years. During this time, she has gained proficiencies in international and virtual workforce development, cultural revitalization, collaborative trusts, innovative change, employee engagement, labour relations, organizational effectiveness, learning development and instruction.

Sharon holds certificates in Human Resource Management from the University of Alberta, Professional and Adult Learning Instruction from the Northern Institute of Technology and Conflict Resolution and LEAN Six-Sigma Yellow-Belt from Kansas State University. She is also a licensed Life and Health Insurance Agent (producer) in Alberta and Arizona. She is currently an active member of the Kansas State Supreme Court Advisory Council, the Association of Family and Conciliation Courts and the Society for Human Resources Management. She holds a leadership role on the Education, Research and Training Committee with the Association for Conflict Resolution.

As an experiential learning instructor, Sharon unites her work and personal experience with research, theory and application to generate an experiential learning setting geared toward student and apprentice growth. In her personal life, Sharon is a wife, friend, step-mom and grandma, sister and daughter. She enjoys active social time with her friends, family and colleagues.

*Subject to change without notice

Who Will Benefit From The Course

Senior Managers, human resource managers, unit clerks, legal assistants and others who are involved in workplace communications on a daily basis.


Live Online


  • March 09, 2022 – May 18, 2022
    • Students must devote at least three hours per week to attend live webinars
    • Webinars will be held on Wednesdays from 4:00 to 7:00 pm PST
    • Outside of live instructional periods, students will be expected to take part in various independent and/or group activities

Required Materials

No textbooks are required. Popular readings will be suggested and some will be provided and addressed during class.


The registration fee for this course is $850.

Technical Requirements

Live Online Students

Ashton College uses web conferencing tools for conducting online classes and online learning management systems for managing resources, assignments, and grades. These tools help instructors and students connect live online as well as asynchronously. The basic requirements for online learning include a computer, webcam, speakers, and a microphone or a headset and headphones, along with a reliable internet connection. Though online learning can be pursued using smartphones and tablets, the use of laptops or desktop computers is encouraged for an enhanced learning experience.


This course does not require approval by the Private Training Institutions Branch of the Ministry of Advanced Education and Skills Training. As such, it was not reviewed.

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