We are seeking a Student Services Administration Assistant who is a great communicator and has a true passion for customer service. This individual will work directly with our Student Services Manager.
This position will be for 40 hours per week, Monday to Friday from 8:00 a.m. – 5:00 p.m..
Founded in 1998, Ashton College has since become a national and international leader in the field of education. We deliver an innovative, personalized and fully comprehensive learning experience to students. Our standard of excellence is reflected by our outstanding faculty, our industry-recognized programs and courses, and most of all – the success of our graduates. Ashton College provides more than just academic instruction; it is an education with a purpose.
A minimum of two-year post-secondary education in Office Administration, Business or related field; or equivalent combination of education and experience.
A minimum of three years of practical experience in an office environment including experience with computer and word processing software.
Dynamic customer service skills with the ability to work efficiently in a fast-paced, multi-tasking environment are essential.
The ability to work under minimal supervision while effectively managing time, meeting deadlines and adapting to changing priorities.
Superior communication skills (verbal and written).
Organized and demonstrates a high level of attention to detail.
Enjoys working in a fast-paced environment.
Proficiency with various software programs, such as MS Office (Word, Excel, and PowerPoint), and Outlook.
Excellent file management skills.
Ability to accurately interpret and act upon policies.
Comfortable interacting with new people on a regular basis.
Knowledge of the Canada Student Loan System is a definite asset.
Specific Duties and Responsibilities:
First point of contact and resolution for all incoming communications (visits, emails, phone calls, etc.) from students, and the general public; escalation to Manager and Campus Director as required.
Assisting admissions with the vetting of prospective student documentation to ensure all program admissions requirements have been met prior to the student getting accepted to the program.
Responds to queries to determine the type of assistance required, elicits further information and provides explanations and clarification providing customer service for first contact resolution.
Maintains confidentiality of student records, files, and payments ensuring the accuracy of information.
Analyzes data with the intent to document trends, patterns, common questions and issues and reports them to the manager.
Communicates inconsistencies of information acquired through the questioning of clients to the manager.
Initiates refunds on behalf of canceled students, where applicable.
Handles student complaints and addresses their concerns within given timelines.
Completes filing, mail outs, and record archiving ensuring our guidelines are met and in accordance with the Ministry of Advanced Education Policies.
Attends internal staff meetings with other departments as required.
Salary: $20.00 to $23.00 /hour, depending on experience.
If you would like to be considered for this position, please complete the application form below. If you experience any technical difficulties with your online application, please email all of the required documentation to [email protected].
Thank you for your interest in working at Ashton College!
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