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How Change Management and Diversity and Inclusion Training are Shaping Human Resources in 2021

Published On: February 1, 2021

2020 saw massive changes across every industry, and human resources (HR) professionals saw the brunt of those changes due to their integral role in the workplace. 2021 has only just begun and it seems as though the year will continue the trend of sweeping changes and new developments.

Staying on top of these rapid changes and ensuring that the workplace remains positive and productive is going to be the biggest challenge HR professionals face in 2021. The best tools HR professionals have for meeting this challenge are change management and diversity and inclusion skills. These two areas of HR will shape the HR industry for the rest of 2021, and we will show you exactly why that is.

Change Management

As the situation regarding the global pandemic continues to change, so too will government and corporate policies. Helping employees and employers adapt to, and successfully integrate these changes will require a skilled change management professional to step in. Change management professionals take a people-first approach to projects and changes in an organization. By helping individuals and groups within an organization adapt to changes, change management professionals minimize resistance to change and ensure that company morale remains high and that changes are enacted smoothly.

Many employees are justifiably exhausted by the onslaught of changes that occurred in the last year, and so even the most skilled change management professionals will be faced with the challenge of helping employees through those changes. As remote work continues to be the norm, successfully guiding people through organizational changes will largely have to be done through long-distance means, which is an additional challenge to be overcome.

This year is also seeing the slow rollout of Covid-19 vaccines, and companies will need to implement policies to accommodate for employee vaccination. Do employees get time off to get vaccinated? Can vaccinated employees still work from home or are they expected back at the office immediately? As in-person working becomes a viable option once again, work from home policies will have to be examined and adapted and these changes may be the most difficult for employees to adjust to.

Diversity and Inclusion

The demand for diversity and inclusion in the workplace continues to grow in 2021 and it is not something that companies can simply ignore. Not only has it been shown that diverse teams are more productive than homogenous ones, but consumers and employees are also expecting more from companies and they will walk away if they feel an organization does not actively participate in diversity, equity, and inclusion initiatives.

For HR professionals, the diversity and inclusion focus will largely be on internal operations, hiring policies and corporate culture. Ensuring that employees feel safe and included at the workplace, regardless of where they work from, will be a top priority. HR professionals will need to foster and diverse and inclusive corporate culture both in the office and among remote workers.

Preparing for the Challenges of 2021

The best way to take on these challenges is by ensuring you are well trained and fully prepared. Ashton College is here to help you prepare with our HR continuing education courses. Our Change Management Certification course is accredited by the  Association of Change Management Professionals (ACMP) and Ashton College is listed on the ACMP’s Qualified Education Providers (QEP) Registry. We also offer a Diversity and Inclusion Training Certificate course that is designed to give you all the knowledge and skills you need to foster diversity in the workplace and resolve diversity-related conflicts.

Register now for one of our upcoming continuing education courses and take your career to the next level in 2021.


The information contained in this post is considered to be true and accurate as of the date of publication. However, the accuracy of this information may be impacted by changes in circumstances that occur after the time of publication. Ashton College assumes no liability for any error or omissions in the information contained in this post or any other post in our blog.



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